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Frequently Asked Questions

Find answers to common questions about our products, ordering, shipping, and returns. For more help, contact our support team.

Our MOQ varies depending on fabric type. For stock fabrics, the minimum is typically 50kg per color; orders below 50kg will incur additional dyeing fees. For custom designs, we require 1000kg; export orders below 1000kg will incur additional setup fees. Please contact us for specific requirements.

Yes, we offer sample swatches free of charge. For larger samples or custom development, a nominal fee may apply (refundable with bulk orders). Samples typically ship within 3-5 business days.

Absolutely! We have a 30-member design and technical team capable of developing custom lace patterns, colors, and fabric specifications to match your exact requirements.

Yes, we ship worldwide. Shipping costs depend on order volume, destination, and chosen courier (DHL, FedEx, sea freight). We’ll provide detailed quotes including shipping in our proposals.

Quality is our priority. We conduct strict quality control before shipment. If there are any issues, we offer replacements or refunds according to our quality guarantee policy. We always work to ensure customer satisfaction.