FREQUENTLY ASKED QUESTIONS
From minimum orders to custom designs, find quick answers to help you make informed decisions. Can’t find what you’re looking for? Our team is ready to help.
Need Custom Solutions?
We specialize in creating unique lace designs tailored to your specifications. Let’s discuss your project requirements.
FAQ
Our MOQ varies depending on fabric type. For stock fabrics, the minimum is typically 50kg per color; orders below 50kg will incur additional dyeing fees. For custom designs, we require 1000kg; export orders below 1000kg will incur additional setup fees. Please contact us for specific requirements.
Yes, we offer sample swatches free of charge. For larger samples or custom development, a nominal fee may apply (refundable with bulk orders). Samples typically ship within 3-5 business days.
Absolutely! We have a 30-member design and technical team capable of developing custom lace patterns, colors, and fabric specifications to match your exact requirements.
Yes, we ship worldwide. Shipping costs depend on order volume, destination, and chosen courier (DHL, FedEx, sea freight). We’ll provide detailed quotes including shipping in our proposals.
Quality is our priority. We conduct strict quality control before shipment. If there are any issues, we offer replacements or refunds according to our quality guarantee policy. We always work to ensure customer satisfaction.
We produce various types, including bridal lace, fashion lace, lingerie lace, and functional mesh fabrics. We can also develop new types according to your requirements.
Yes, we use high-quality, skin-friendly materials. Our fabrics meet international safety standards including OEKO-TEX certification. We can provide test reports upon request.
We offer a wide color palette and can match Pantone colors or your physical swatches. Custom color development is available for orders meeting our MOQ requirements.
For stock items: 7-10 days. For custom orders: 15-30 days depending on complexity and quantity. Rush orders can be accommodated with additional fees.
Yes, we provide tiered pricing based on order volume. The more you order, the better the price. Contact us with your requirements for a customized quote.
Absolutely! We encourage trial orders to ensure you’re satisfied with our quality and service before placing larger orders. MOQ still applies but we’re flexible for first-time customers.
Simply contact us via email, phone, or our website contact form with your specifications (fabric type, quantity, colors, delivery location). We’ll respond with a detailed quote within 24 hours.
We hold ISO 9001 quality management certification, OEKO-TEX Standard 100 for textile safety, and comply with international textile standards. Certificates are available upon request.
Definitely! Our technical team can recommend the best fabrics based on your end-use requirements, whether for garments, home textiles, or industrial applications.
We accept T/T (bank transfer), L/C (Letter of Credit), PayPal for smaller orders, and Western Union. A 30% deposit is typically required, with the balance due before shipment.
Yes, each fabric comes with recommended care instructions including washing temperature, drying methods, and ironing guidelines to maintain fabric quality and longevity.
Fabrics are rolled on tubes, wrapped in plastic, and packed in cartons or wooden crates for protection. We ensure proper packaging to prevent damage during transit.
We maintain transparent communication throughout production. If delays occur, we notify you immediately with updated timelines. We strive to meet all delivery commitments.
If fabrics have quality defects or don’t match agreed specifications, we accept returns or exchanges within 30 days. Customer satisfaction is guaranteed for manufacturing defects.
Yes, we value long-term relationships and offer special benefits including priority production, flexible payment terms, and dedicated account management for repeat customers.
Absolutely! We welcome factory visits. Contact us to schedule a tour and meet our team. We can arrange accommodation and transportation assistance if needed.
Yes, we regularly participate in major textile and fashion trade shows worldwide. Check our website or contact us for our current exhibition schedule.
We take IP protection seriously. All custom designs are kept confidential, and we can sign NDAs (Non-Disclosure Agreements) to protect your proprietary designs and information.
Once your order is confirmed, we provide regular updates via email. You’ll receive production progress reports and tracking numbers once items are shipped. You can also contact us anytime for status updates.
START YOUR PROJECT
Tell us about your fabric needs. We’ll get back to you within 24 hours with solutions and samples.
